Warranty

Omnilux LED devices are covered under a manufacturer's warranty if your product fails after the initial return window. Under normal use, Omnilux LED devices are warranted for 2 years from the date of delivery on your original order.

If you suspect a significant fault with your LED device and would like to start a warranty claim, please be sure that you have registered your Omnilux device with the manufacturer. If registered, please submit a support ticket to have a member of our team reach out to Omnilux to coordinate assistance. Please allow 2-3 business days for someone from our team to reply. In order to quickly troubleshoot your device, we will ask you to share a short video to verify the fault with your device. 

Key Points:

• The Omnilux manufacturer’s warranty extends only to the original purchaser of the product. 
• The Omnilux manufacturer's warranty period begins upon the delivery date of the original order.
• The Omnilux manufacturer’s warranty only covers LED devices that are purchased directly through omniluxled.com or one of its authorized providers.
• GlobalMed Technologies, Co. or its authorized distributor reserves the right to replace a defective product with the most compatible product currently available.
• GlobalMed Technologies, Co. or its authorized distributor reserves the right to repair a defective product.
• This warranty does not cover damage caused by the following:
  • Accident, misuse, abuse, or alteration
  • Servicing by unauthorized persons
  • Connection to incorrect power sources
  • Use with unauthorized accessories

Important Links:

Click Here to Register Your Omnilux Device With the Manufacturer

Click Here to Submit a Support Ticket